ISO 20000 is the internationally recognized standard for IT Service Management Systems (ITSM). It provides a framework for managing and delivering high-quality IT services, ensuring that organizations can meet the needs of customers and stakeholders efficiently. Achieving ISO 20000 certification demonstrates an organization’s commitment to implementing effective IT service management practices, improving service delivery, and enhancing customer satisfaction. This certification is particularly valuable for IT service providers, managed services companies, and organizations that rely heavily on IT infrastructure to support their operations.
At AuditVisor, we offer expert consulting services to guide organizations through the process of achieving ISO 20000 certification. Our experienced consultants help you design, implement, and optimize your IT service management system in alignment with ISO 20000 standards. We ensure that your organization is prepared to deliver IT services efficiently, meet customer expectations, and achieve certification.
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A structured framework for managing IT services to meet customer and business requirements effectively.
ISO 20000 emphasizes managing service delivery, from planning to deployment, to ensure IT services meet customer expectations.
ISO 20000 ensures that organizations have robust processes for handling incidents and managing IT service problems efficiently.
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ISO 20000 emphasizes the importance of defining, monitoring, and maintaining SLAs to ensure that IT services meet agreed-upon performance and availability standards.
ISO 20000 promotes the ongoing improvement of IT service management processes to ensure efficiency, effectiveness, and alignment with business goals.
OPTION 1: On-Site Fieldwork
We will provide you with an itinerary of our on-site visit in advance and work closely with you to make sure the fieldwork runs smoothly. During this time, we'll conduct thorough walkthroughs, assess control effectiveness through testing procedures, gather necessary documentation for review, and more - all while keeping timeliness top of mind. Once completed, we’ll present the initial results during a final exit interview session so that there is clarity around the next steps needed to generate your SOC report. Our aim is 90-95% completion at the end of site visits; ensuring accuracy as well as timely delivery!
OPTION 2:Auditing just got easier - AuditSimple streamlines the process, leveraging technology to provide a virtual audit engagement solution that saves time and effort. Using minimal hardware requirements paired with collaborative software and cameras, we can confidently complete audits in real-time. Additionally, our secure server network provides us with access to required databases used during an audit process; this eliminates manual procedures or lengthy processing times associated with manual processes saving us a considerable amount of time during auditing engagements as well as unnecessary travel time.
ISO 20000 helps organizations provide more reliable, efficient, and customer-focused IT services, improving overall service quality.
ISO 20000 promotes the optimization of IT service management processes, leading to better resource management and reduced operational costs.
ISO 20000 certification demonstrates that your organization follows globally recognized best practices for IT service management.
ISO 20000 ensures that IT services meet customer expectations through well-defined SLAs and effective service delivery practices.
Our team has extensive experience helping organizations prepare for ISO 20000 certification across various industries. We bring trusted expertise to help you navigate the certification process with ease.
AuditVisor tailors its consulting services to meet the specific IT service management needs of your organization, ensuring a comprehensive and effective ITSM.
We provide ongoing support beyond the initial consultation, helping you maintain compliance and continuously improve your IT service management practices.
The duration of the consultation depends on the complexity of your organization’s IT service management systems, but it typically ranges from a few weeks to several months.
Yes, AuditVisor offers integrated services that allow you to combine ISO 20000 with other standards, such as ISO 27001 or ISO 9001, to streamline the process and reduce costs.
ISO 20000 is relevant for any organization that provides IT services, particularly IT service providers, managed services companies, and organizations with significant IT infrastructure.
The key steps to achieving ISO 20000 certification include conducting a gap analysis, implementing IT service management processes, and establishing effective service delivery and monitoring procedures.
ISO 20000 helps organizations establish clear SLAs and manage IT services more effectively, ensuring that customer expectations are met and services are delivered reliably.
Ready to enhance your IT service delivery and achieve ISO 20000 certification? Contact AuditVisor today to start building a robust IT service management system.
Florida, USA
AUDITVISOR LLC
1007 N FEDERAL HWY F2
Fort Lauderdale FL, 33304 United States